Return and Refund Policy

1. Introduction

Skynet Broadband Service is committed to customer satisfaction. This Return and Refund Policy outlines the circumstances under which refunds may be issued.

2. Refund Eligibility

• Refunds are only applicable for prepaid services not yet rendered.
• No refunds will be issued for partially used or fully utilized services.

3. Process for Requesting a Refund

• Customers must contact customer support at info@skynet.com.bd or +8801709308500 to request a refund.
• Refund requests must be made within 7 days of the billing date.

4. Refund Method

• Approved refunds will be processed to the original payment method within 7-10 working days.

5. Service Cancellation

• Customers wishing to cancel their service must notify Skynet at least 7 days before the next billing cycle to avoid charges for the next month.

6. Contact Information

For any queries regarding our Return and Refund Policy, please contact us at info@skynet.com.bd or +8801709308500.